Shipping policy
Shipping Policy
Where We Ship
We ship to all 48 contiguous United States. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
Shipping Is Always Free
Every order ships free — no minimum order value. Shipping will appear as $0.00 at checkout. The price you see is the price you pay.
Order Processing
All orders ship from our U.S. warehouse within 2 business days of order confirmation. You will receive a confirmation email with a tracking number once your package leaves our facility.
Transit Time
Once shipped, delivery typically takes 5 to 8 business days via FedEx. Delivery windows may shift slightly during peak holiday seasons; we will notify you of any significant delays.
Carrier
We partner primarily with FedEx for reliable, trackable delivery across all 48 contiguous states.
Damages & Lost Packages
Vitalikus takes full responsibility for packages damaged or lost in transit.
- Damaged on arrival: Contact us within 48 hours of delivery with clear photos showing the damage to both the product and packaging. We will arrange a free replacement or issue a full refund — no need to return the damaged item.
- Lost in transit: If tracking shows no movement for more than 5 business days past the estimated delivery date, reach out. We will reship your order or issue a full refund at your choice. You will not be charged.
Return Policy
Return Window
You may request a return within 30 calendar days from the date of delivery.
Return Conditions
Items must be unused, in their original packaging, and include all accessories. Returns that do not meet these conditions will not be accepted.
Return Costs
| Return Reason | Return Shipping | Restocking Fee | Refund Amount |
|---|
| Damaged, incorrect, or lost in transit | Covered by Vitalikus | None | Full refund |
| Change of mind or style mismatch | Covered by buyer | 10% of item price | Balance after fees |
Return Authorization
To initiate a return, email us at [support email] with your order number and reason for return. We will provide a return authorization and the return shipping address. Returns sent without prior authorization will not be accepted.
Refund Method
All refunds are issued to your original payment method. We do not issue refunds as store credit or gift cards. Once your return is received and inspected, refunds will be processed within 5 to 7 business days. Actual posting time depends on your card issuer or payment provider.
Exchange Policy
If your item arrives defective or damaged, you may choose an exchange instead of a refund. We will cover all shipping costs for exchanges. Contact us within 48 hours of delivery with photos, and we will ship a replacement once confirmed.
Frequently Asked Questions
Do you offer White Glove or in-home assembly? Not at this time. All of our products are small parcel items that fit through a standard doorway — no professional assembly required.
Can I change my shipping address after placing an order? You may update your address within 24 hours of placing your order. Once the package has shipped, address changes are no longer possible. Please double-check your details at checkout.
The tracking shows "delivered" but I can't find my package. What should I do? Please wait 24 hours, as carriers occasionally scan packages before delivery. Check around your property entrance and ask neighbors. If the package still does not turn up, email us and we will resolve it.